The whole of 2020 has been plagued by the COVID pandemic and the healthcare sector is the most affected. Even after the arrival of 2021, and the development of vaccines, the situation is still not improved. In such a scenario, it is prudent to focus on offering health products that need the physical and mental demands of the patients.
If one wants to offer a perfect healthcare app solution to their patients, companies need to provide top-notch care via their software products through outstanding experience for the customers. How to do it?
It is achievable by developing an integrated customer healthcare software development app where patients can feel that they can contact their doctors immediately so to offer better health care and therapy.
Likewise, incorporating cloud technology in healthcare app will significantly boost the customer’s trust. How it works? The answer is that it will improve their health experience, enhance their satisfaction from the treatment and ensure that they will receive treatment when they contact them at any time.
So, the use of software cloud in healthcare apps brings down everything to three main procedures of building trust among the mind and heart of the patients:
A. Assurance of transparency in interaction with patients and customers
If a healthcare firm wants to convert its visitors into regular customers arriving in their healthcare centers every-time they face a health crisis, then they have to create a user cabinet in their web portal. Furthermore, they have to also ensure that customers have the right to provide feedback on the quality of services provided to them by healthcare professionals working in their health institutions.
With the help of cloud technology, there are ample and positive opportunities for health institutions that help them to enhance their service level and find significant room for growth. How? Let’s see:
- The negative feedback comes with a valuable lesson that highlights issues faced by patients and also pave way for a hidden solution to solve these issues
- The app offers them a rating section that rate doctors on feedback from customers and thus motivate them to work for the best
- There is a presence of public platform to have a discussion with patients about their ailments in detail and also allow medical experts to showcase their skills and boost trust among them
With such an approach, patients and visitors (potential patients) can ensure that their opinion is given paramount importance by the healthcare service providers. So, the software cloud helps in offering in-depth web services to explain the procedures performed by the healthcare institutions and also allow customers to comment on all health aspects to create mutual trust among them.
B. Daily engagement with customers in their day-to-day health processes
What most of the healthcare firms have little knowledge of is that the patients admire that healthcare team that offers treatment for every illness. They love to work in tandem and stand with their physicians to make the daily operation look successful. Is it possible? Yes, mobile apps that coupled with wearable aids gather data en masse to ensure a positive outcome. How much software cloud apps help in bringing success for effective healthcare application development? It is possible through:
- Collection of critical healthcare updates from patients in respect to several parameters such as body temperature, blood pressure, heartbeat, etc.
- Enabling of in-app chat to have an all-round discussion with the team
- Storing of contact numbers of all the participants
- Effective monitoring of the dietary regime of the patients
- Proper scheduling of the medication intake with checking the prescription with time
So, when patients have in their hands the schedule, treatment plans, and instructions with a visible online communication medium at their fingertips, it results in their more rate of engagement with their health practitioners.
C. Remaining in constant touch with patients from any time and anywhere
An important aspect of creating a high level of trust among the patients is getting communication level available round the clock. With cloud software working with mobile apps, it becomes easy for them to remain in constant touch with the patients.
Besides, one thing healthcare application development companies must ensure that their mobile apps must have high compatibility. It implies that it must be capable of running on multiple platforms and browsers. Moreover, it must be integrated well with numerous wearables to collect data for best usage.
To make it successful, the healthcare professional must take the help of telemedicine and digitalized healthcare app that comes with a notable customer experience like:
- Easy renewing of the medical prescriptions and filling the needed form as per the requirements
- The ready availability of a library guide for disease treatment
- Proper access to e-visits from physicians to have consultations from the patient’s home
So, such benefits run with the power of the cloud and other hi-tech platforms that help health professionals to leverage them and gain the trust of their visitors and convert them into their continuous customers.
Case Study
To understand the given topic better, let’s take the example of Atlanta-based Piedmont Healthcare. During engulfing of the COVID-19 crisis, it received a large number of healthcare-related inquiries and calls. Though it has a network of more than 10 hospitals at 800 locations to serve millions of US citizens; it too faced a shortage of medical faculties.
How it countered it? It took the help of cloud healthcare (Salesforce Health Cloud) in their COVID-19 call center to train nurses to use cloud technology to treat their patients facing health crises at remote locations. Furthermore, the help of the new functionality of Salesforce cloud called Slalom helped them in keeping an update of every track of patient’s health. Thus offering real-time health facilities had become possible without doctors getting in contact with corona-affected patients.
Last Thought
So, the arrival of the cloud has made healthcare services available to even those people residing in remote locations or who are susceptible to a virus outbreak. High transparency, more engagement, and remaining in constant touch help cloud-based healthcare app to remain in favor not only among the hospital management but also among the customers. So to achieve them in a precise manner, one must focus on developing software products through mobile apps, websites, cloud storage, and many more and see the fruitful result.
